OUR TEAM
Offers Professional Training and Skills Development in the Tourism & Hospitality, Retail and Corporate Sectors
Our Story
ServiceGurus is a multi-dimensional business, run by two dynamic women, Shireen Onia and Michelle Page. We are an established company that offers professional training and skills development in the Tourism & Hospitality, Retail and Corporate sectors.
Agility
Tourism & Hospitality
Accomplished Experts
Retail
Committment
Corporate
In 2015 we launched ServiceGurus and have since achieved our dream of owning and managing our own business. We each have in excess of 20 years’ experience in our respective industries and are considered accomplished experts in our fields by our customers and peers.
What makes us stand out, is our enthusiasm and drive for service excellence. With this, we lead businesses into the future by constructively challenging the way they empower and enable their teams to deliver high levels of service. We are known for bringing the magic that takes businesses from good to exceptional.
We believe now more than ever that our agility and commitment, which has been at the core of everything we have done so far, is paving the way for us to change lives and build a sustainable brand for ourselves and any business we touch.
Why ServiceGurus?
Facilitators who have operational experience in business
Cost-effective training opportunities to meet your training budget
Module-based competency training to ensure knowledge transfer within and outside of your industry
Our high-quality training is based on our excellent quality management principles and processes that provide the building blocks towards full qualifications.
B-BBEE points for your B-BBEE scorecard
The measurement of learner competence levels before and after our training intervention
Meet the Team
Shireen Onia
Creator of Opportunities
I have worked in the hospitality industry for the past 20 years. I am passionate about training and developing people, with a view to delivering “World Class Service” across all industries.
Read more
I am a consummate entrepreneur and have gained valuable business skills through owning and operating businesses within the Property, Marketing and Fast-Food sectors. I inspire confidence in all I do and have an impeccable resumé when it comes to service development and management excellence. I am determined to revolutionise the hospitality industry by offering unique and exciting products which inspire! With this in mind, I have developed highly competitive packages with numerous advantages for individual, team and organisational growth and development. My professional demeanour and high standards are the reasons I am one of the best in my field, and this ensures that your business will get the very best attention.
The ServiceGurus Academy is a Hybrid of Training Opportunities
While we are actively committed to classroom and contact learning, a training service that we encourage and believe holds limitless benefits, we realise there is a great need to make training more accessible to those who prefer to learn at their own pace and via a virtual platform.
Read more
- VLT- Virtual Led Training
- E-Learning Contact
- Classroom Learning
Our team of knowledgeable experts and industry specialists provide your business with the most current and relevant expertise and solutions, to ensure quality trained staff with dynamic results.
ServiceGurus is an accredited training provider through SERVICES SETA and pending CATHSSETA. We offer a wide range of courses to suit your needs. These courses are available as non-accredited courses too via all learning platforms.
Michelle Page
Enthusiast of First Impressions
I believe that every person has the ability, but more so, the desire to be trained, mentored, and coached. I am excited to add great value to the industry by enriching the “Service Delivery” experience as a whole.
Read more
I am an extremely passionate, confident and energetic person, and I exude a fresh, flexible and highly driven personality. I have a great sense of humor and enjoy engaging with a witty report. I am conscientious and love what I do, and therefore take the utmost pride in ensuring ServiceGuru’s affords all our customers with the best service and training possible. My professional and friendly disposition affords me the ability to connect with people and inspire them to achieve their best results. I have been hands-on in the Hospitality, Food & Beverage, Tourism and Property Industries for the last 23 years. I thrive in a competitive, cutting edge, ever-changing environment and industry.
Our Network
Jason La Fleur
My motto is “Guest Experience” and “Guest Satisfaction” across all service-related aspects.
My strength lies in Food & Beverage Services at an uber-luxury level. I know what team members need and how to empower them. I understand the requirements for service excellence, and – to go the extra mile!
Read more
I specialise in cost-saving, and practical enhancement of management-trainingboth on a junior and senior level. These are imperative aspects when training staff.
When it comes to Food and beverage – I have to say – I know my stuff!
My specialities include Food and Beverage, Systems, Materials and Stock Control Management, Groups Management, Large Staff Management, Opera, and Revenue Complements
Collin Koen
I have always been fascinated by the psychology behind people’s behavior and choices.
I studied applied psychology at The University of Witwatersrand and much of my work over the last 30 years has involved the development of team and individual performance; what makes employees act and react in the way they do,
Read more
the effects of their behavior on others, what motivates performance, team dynamics, personal development and conflict management.
My role at ServiceGurus is to work with individuals and teams to set goals that are both audacious and inspirational. Making use of a structured approach, I help our clients explore creative solutions, develop new behaviours and commit to courageous new actions that that take them outside of their comfort zone.
Patricia Lacaton
Housekeeping is a very important area and is often overlooked for training with dire implications.
I was born in France and started my career in the hotel industry as a chamber maid in a 5 Star hotel in Bavaria, Germany, this after achieving Baccalaureate.
Read more
I moved to Cape Town and was then given the opportunity by Nicky and Steve Fitzgerald to join the opening team at the Bay Hotel where I performed the roles of “Guest Relations Officer” and “Duty Manager”.
A few years later I had the opportunity to work at the Cape Grace Hotel in the guest relations field and gleaned a wealth of knowledge while working there.
When I re-entered the industry, it was a natural progression for me to work with the housekeepers, to uplift them and improve their skills.
Theo Snyckers
My passion for coffee went professional in 2011 when I started a small coffee roasting company in a friend’s restaurant.
I was very pleased with the coffee I roasted, however felt that the end-customer, drinking the coffee, needed to be blown-away by the experience.
Read more
The need to convey the importance of all the elements involved in making a good cup of coffee became very apparent to me. I am a strong believer in learning by doing.
My approach is hands on and practical. The training takes place where it matters -behind the coffee machine.
Over the years I have trained countless baristas, many of whom, have gone on to train other baristas. The participant gleans skills and integrated knowledge about coffee that will stay with them for the rest of their lives.
This passion, which translates across such training, is indicative of the people we are proud to have as part of our team at ServiceGurus.
Gallo Shanker
I am a seasoned hotelier
My education includes The International Hotel School. My desire for ensuring people are “trained and developed”, is paramount and fills me with the utmost satisfaction in ensuring their success – both in the industry and daily life.
Read more
My specialities include: Leadership Development, Motivation, People Management, Planning and Organisation, Quality and Consistency, Cost Saving, Team Development, Achieving Results, Exceeding Expectations.
My portfolio comprises the likes of the Victoria and Alfred Hotel, Spier Wine Farm, The Twelve Apostles Hotel and Spa and Cape Royale Luxury Hotel.
Vanessa Bisschop-Louw
Committed and passionate customer service professional.
My experience in the hospitality and retail space spans 20 years and nearly every aspect of this diverse and complex industry.
Read more
Today I consult privately, guiding staff on providing exceptional Customer Service and ensuring the businesses they work for flourish.
My training approach is personal, practical and hands on, and its rewards are both personal and financial. I am registered with several sector education and training authorities.
Proudly Associated With
We are a level 1 B-BBEE female owned business
ACCREDITED THROUGH SERVICES SETA AND CATHSSETA ACCREDITATION
Our Vision
Through developing and up-skilling people, we change lives!
Our Mission
Honesty, Integrity and Respect are our core values.
These inspire us to contribute to the South African economy by uplifting the workforce. As a recognised and trusted training provider, we are committed to service excellence by collaborating and engagement.
We believe in Enabling, Engaging and Empowering individuals to reach their full potential, thereby enhancing themselves and their places of work.
We are always developing and educating ourselves and imparting our knowledge into industry through education and training. We believe in being uncompromising in our standards of training and service delivery.
ServiceGurus Lives by these Values
HONESTY
in business by being trustworthy, reliable and reputable
ENTHUSIASM
to create a fun and energised learning environment to deliver service excellence
INTEGRITY
to do the right thing at all times
AGILITY
to morph into the ever-changing world
ADAPTABLE
in our training methods and business interactions
RESPECT
in how we engage with people and how we show up
FLEXIBLE
to develop and nurture all service industries