WORLD CLASS INDUSTRY TRAINING SERVICES
Tourism & Hospitality, Corporate, Retail

Develop a holistic approach to creating and supporting wellness at work – from handling your own personal stress and day to day struggles to having a difficult conversation with a colleague.

Let us develop your customer facing staff and provide them with skills to create a customer driven culture within your establishment.

Through self-development, we can equip your managers with the competencies to lead and manage their teams effectively in an ever-changing environment.

Equips your housekeeping team to do their jobs well with skills, tools and resources for selfcare, hygiene standards and making guests feel at home.

We build confidence in your leaders through business coaching, mentorship and leadership development.

Give your team members an opportunity for improved awareness of their personal values, cultural influences, current perceptions, behaviours and communication habits at work.

Equip your team with knowledge of food and beverage products, and essential skills for creating exceptional guest experiences by being sensitive to their needs, wants and expectations.

Managers get to learn about the basic conditions of employment, rules around hearings and disputes and the fundamentals of managing misconduct in the workplace.

Learn the use of effective and engaging communication, how to create a ‘positive’ first impression and develop skills to help you become more persuasive and influential in the workplace.

Learn how to efficiently increase value for customers, how to identify (and remove) ineffective activities, and continuously improve your processes using Lean Management principles.

Ensuring a safe and healthy environment for staff and visitors when you equip your teams to continuously manage and control their work environments according to strict guidelines and protocols.