COURSE DURATION:

21,5 DAYS

WHO IS IT FOR?

Suitable for learners who take and serve customers’ orders at the table in addition to setting up their work area/ station.

 The purpose of this course for the learner

• Provide customer service
• Process incoming and outgoing telephone calls
• Communicate verbally
• Maintain effective relationships with other members of staff
• Describe the layout, services and facilities of the organisation
• Maintain a safe and secure working environment
• Maintain health, hygiene and a professional appearance
• Perform basic calculations
• Develop themselves within the job role
• Provide a table and drink service
• Prepare and clear areas for table service
• Provide a carvery / buffet service
• Serve bottled wines