WE LOVE WORKING WITH OUR CLIENTS
Our Clients Love Working with Us

Valor Hospitality Africa, formerly PMR Hospitality Partners, has procured the services of ServiceGurus for several hospitality consulting and property opening projects as our preferred service provider.

I can state categorically that our decision to partner with ServiceGurus has been justified on every project. What does one receive when working with ServiceGurus? Firstly, consummate professionalism and a very high level of hospitality knowledge and skill, founded in extensive operational experience…

Barry Ross, Human Resources Manager – Africa

Thank you very much for such an amazing experience! All my staff had such a great time and enjoyed this customer service training. I have to say the part that stood out for me the most was The Art of Hospitality video by Danny Meyer I even shared it with our Marketing team!

I really do need to thank you Shireen, you did an astounding job and touched on all the topics that I really needed you to focus on. My team felt that it was also a form of team building which they enjoyed the most THANK YOU ladies and the whole SrviceGuru team you guys are amazing!!

I will definitely be in contact again soon as I like to train the info staff at least twice a year especially because we hire new students often.

Bongiwe Mosele
Customer relations coordinator

ServiceGurus was recently appointed as the e-learning content developers for Economic Development Solutions (EDS). Their mandate was to align the TBCSA industry protocols for the South African Tourism and Hospitality industry and create 5 E-Learning Courses.

Services included:

•  Development of the E-Learning Training Content in English covering 5 Courses
• Each course housed multiple units
• The learner would complete an assessment
• Upon completion of the assessment – the learner receives a certificate of completion

The E-learning development comprised of: animations/videos, quizz like interactions, voiceovers, use of programs like Articulate, Rise, Scorm packages and more.

ServiceGurus project managed the development of the training content and communicated with all stakeholders, effectively keeping all parties up to date on developments and time lines.

The E-learning content was of a very high standard, engaging and interactive for the learner and assessed the learner adequately.

ServiceGurus has unique expertise in training and development and they offer a complete solution to the training needs of their clients.

We would recommend ServiceGurus for E-Learning Content development, digitisation and hosting at any time.

Yours sincerely
Waldo Adams

We are so proud to have partnered with ServiceGurus for our recent Member Training. The incredibly positive feedback that we have received from the delegates has been overwhelming and in the true spirit of our wonderful industry, Tourism. Being able to cover sensitive topics on cultural diversity, service levels and personal portrayal has proved essential as the industry approaches its peak season period. Below are a few clips from emails I personally received after the training.

“I would like to thank you for the workshop that I attended on 18 October. It was so helpful and I learnt a lot of things that will help me with my work”. Cathy

Thank you very much for giving us an opportunity to learn more and see our tasks ahead through a different set of eyes. The workshop programme was indeed extraordinary and positively inspiring.” Chantl

“Thank you for offering the workshop, it was really cool and Michelle and Shireen were great!” Inge
“I just want to say thanks to Cape Town Tourism for giving us the opportunity of learning more about hospitality via ServiceGurus. We met different people and we were able to share some ideas. As different as we were according to age, race and gender we have had fun because, we all shared one goal and that goal was to excel in the hospitality industry”, Yonela

Keep up the good work and looking forward to future partnerships.
Jenni Vermaas

City Sightseeing in collaboration with Cape Town Travel launched the official iVenture City Pass Card. We recruited the services of Michelle and Shireen from ServiceGurus to train the 60 associated attractions and the Cape Town Travel outlets in Cape Town and the surrounds on the use of the iVenture devices and packages. Michelle and Shireen were always professional, committed and customer focused in their dealings with our team. They understood the brief well and executed the training efficiently.

They communicated strongly and often went over and above the scope of work. We also recruited ServiceGurus to project manage the iVenture launch event at Tsogo Sun. I feel that ServiceGurus is driven by energy and passion for the Tourism and Hospitality industry and it was a pleasure having them on our team.

Wendy Volkel, City Sightseeing

Cheetah Plains features exclusive-use, luxurious bushveld houses in the Sabi Sands Game Reserve, Kruger National Park
In preparation for the launch of Cheetah Plains, we signed up ServiceGurus, a training company and associate through Valor Hospitality to train the hand-picked team.

Shireen and Michelle took ownership of their role in preparing the teams and offered more than just a training intervention. They literally “got their hands dirty” during the last phase of construction to launch this ’gem of a property’ and did everything possible to get the doors open on time.

These ladies showed what true hospitality custodians are in every sense of the word and highlight the need to lead from the behind. There was no job too big and no task too small. Their love what for they do was evident in their sheer commitment to the staff and team. They made our job easier and made launching this unbelievable property on time, attainable.
ServiceGurus also trained our team at Jaci’s Tree Lodges at the end of 2018, beginning of 2019 and successfully rolled out a training plan with very favourable outcomes.

I would not hesitate to recommend their services.

Jan Van Heteren

Zeitz MOCAA is world renowned museum situated in the Silo district of the V&A Waterfront, Cape Town. The museum collects, preserves, researches and exhibits twenty first century art from Africa and its Diaspora.

We called upon ServiceGurus to train our front line and customer facing team to improve their guest interactions and engagements with local and international visitors.

They ran their well- known Customer Service Workshop. We were very impressed by their level of professionalism, energy and commitment.

The team members felt the training was incredibly valuable to improve their overall positions at work and to better equip them to handle challenging situations and be ambassadors of what Cape Town has to offer.
The constructive feedback provided in the report was also well received and is a clear indication of their passion to provide learning and development to an ever-growing tourism economy.

I wish ServiceGurus all the best and have no hesitation in recommending their services to any business.

Amanda Gadile

I engaged Service Gurus to create an e-learning and training experience and content, for a short training course on Covid-19 Compliance for my nannies and clients.

Service Gurus created a very user friendly, engaging and totally educational presentation, as well as a toolkit of useful resources, like a downloadable chart with a summary of the presentation, and other documents that added value. Their Learning Management System is easy to use, and they know everything about training people well, and what really engages them.

Service Gurus are very professional. They return calls, emails and WhatsApp timeously. They communicate well and are fully committed to the project and getting the best deliverable possible, on time. Just as they train people to go beyond service – so they act in real life.

Specific to my experience with them they provided the following:

• Provided as much generic material needed in order to customise this into a user-friendly product to take to market.
• Provide instructions on the use of the SG Academy LMS.
• Were responsible for designing the learning material on the SG Academy LMS portal
• Developed a training document outlining the standard operating procedures (SOPs) to ensure a high level of hygiene and safety maintained between nanny and the client.
• The document sets out protocols and practical, specific steps to be taken to ensure safety for both parties.
• The training document will be simple and easy to follow.
• The training material encompasses a PowerPoint presentation with a voice over highlighting the SOPs; a downloadable pdf of the SOPs; a checklist; a toolkit of resources.
• Developed the training material document that is translated into Xhosa, Zulu and Shona and made accessible via the SG Academy LMS.
• Develop a toolkit that is downloadable and printable for each paid user of the course module.