SG ACADEMY
Hybrid of Training Opportunities
Whilst we are actively committed to classroom and contact learning – a training service that we encourage and believe holds limitless benefits, we realise there is a great need to make training more accessible to those who prefer to learn at their own pace and via a virtual platform.
Contact Learning
e-Learning
Virtual Instructor-Led Training
Besides the incredible networking opportunities offered by contact learning, delegates also enjoy the engagement and the focus on their own personal development and skills.
Contact learning allows learners to have 1-to-1 discussions, learning through communication and action, with immediate feedback.
Our contact learning courses are highly adaptable and customisable to each client’s unique requirements.
We use an array of techniques, methods and activities to create and present meaningful, and successful contact sessions.
Technology has brought about improved access to education for all. Not only is eLearning more cost effective, it also provides an opportunity to work and study at the same time and at your own pace.
We have developed a wide variety of eLearning courses so that learners can develop valuable skills and drive self-improvement, no matter where they are.
We offer all this on a single platform, where the progress and scores of learners are centrally documented.
We live in a volatile, uncertain and complex world. To continue with business as usual and in order to survive our changing environment requires flexibility and innovation.
This is why we are able to facilitate the switch from contact learning to e-Learning or Virtual Instructor Led Training (VILT), depending on your needs.
VILT has many advantages in that traditional whiteboard and PowerPoint methodologies are supplemented with multimedia and other interactive tools.
VILT allows you to continue with your commitment to training and developing your employees.
Browse through our selection of accredited and non-accredited courses
Accredited CATHSSETA Courses
- Assistant Housekeeping
- Bar Attendant
- Drinks Service Assistant
- Food Service Assistant
- Kitchen Cleaner
- Receptionist
- Room Attendant
- Table Attendant
Non-accredited Courses
- Customer Experience
- Leadership
- Housekeeping
- Engaging Conversations
- Cultural Diversity
- Food and Beverage
- Industrial Relations
- Communication
- Health and Wellness at work
- Lean Management
- Health and Safety
Accredited Services SETA Courses
- Leadership
- Organisational code of conduct
- How to conduct a structured meeting
- Achieving your objectives
- Responsibilities of a team leader
- Manage expenses against a budget
- Monitoring service levels to a range of customers
- Motivate and build a team
- Time management
- Problem solving and solution finding
- Oral and signed communications
- Interpret and use information from texts
- Communication in occupational learning
- Communicative contexts
- Interpreting a variety of texts
- Writing for the business environment
- Engage in sustained oral/signed communication
- Write, present, sign for a wide range of contexts
- Apply knowledge of statistics and probability on life related problems
- Induct a member into a team
- Maintain records for a team
- The core and support functions of an organisation
- Understanding your own area of responsibility
- The relationship of junior management.
All of our accredited and non-accredited courses can be tailored and delivered the way you need it
Contact Learning
e-Learning
Virtual Instructor-led Training
Non-accredited Courses
Customer Experience
DURATION: 2 DAYS
WHO IS IT FOR?
All team members who engage and have any communication with customers.
Our team of knowledge experts and industry specialists will provide you with the most current and relevant expertise.
Accredited CATHSSETA Courses
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Accredited Services SETA Courses
The following is applicable to all the courses listed below:
• NQF LEVEL 4
• LEARNING ASSUMED TO BE IN PLACE – COMMUNICATION AND MATHEMATICAL LITERACY AT NQF LEVEL 2 OR 3 WHERE APPLICABLE
Writing for the business environment
CLASSROOM DAYS: 2,5
PURPOSE OF THE COURSE
The purpose of the Course requires learners to follow a process in writing texts and reports required in business.
Interpreting a variety of texts
CLASSROOM DAYS: 2,5
PURPOSE OF THE COURSE
Competence at this level will enable learners to use analytical skills to make sophisticated judgements about complex human and social issues.
Communicative contexts
CLASSROOM DAYS: 2,5
PURPOSE OF THIS COURSE
Learners at this level write/present/sign texts with complex subject matter and a need for various levels of formality in language and construction.
Communication in occupational learning
CLASSROOM DAYS: 2,5
PURPOSE OF THIS COURSE
The purpose of this course is to facilitate learning and to ensure that learners are able to cope with learning in the context of learnerships, skills programmes, and other learning programmes.
Interpret and use information from texts
CLASSROOM DAYS: 2,5
PURPOSE OF THIS COURSE
Learners at this level read and view a range of texts.
Oral and signed communications
CLASSROOM DAYS: 2,5
PURPOSE OF THIS COURSE
Learners at this level are aware of their audiences and purposes for communication.
Problem solving and solution finding
CLASSROOM DAYS: 4
PURPOSE OF THE COURSE
This Course is intended for junior managers of organisations.
Time management
CLASSROOM DAYS: 2,5
PURPOSE OF THE COURSE
This Course enables learners to manage time and prioritise tasks in a work environment.
Motivate and build a team
CLASSROOM DAYS: 5
PURPOSE OF THE COURSE
This Course introduces the junior manager to the concept of motivation.
Monitoring service levels to a range of customers
CLASSROOM DAYS: 2,5
PURPOSE OF THIS COURSE
The purpose of this course is to encompass the skills needed to monitor the level of service between an organisation and its customers, both internal and external.