SG ACADEMY
Hybrid of Training Opportunities
Whilst we are actively committed to classroom and contact learning – a training service that we encourage and believe holds limitless benefits, we realise there is a great need to make training more accessible to those who prefer to learn at their own pace and via a virtual platform.
Contact Learning
e-Learning
Virtual Instructor-Led Training
Besides the incredible networking opportunities offered by contact learning, delegates also enjoy the engagement and the focus on their own personal development and skills.
Contact learning allows learners to have 1-to-1 discussions, learning through communication and action, with immediate feedback.
Our contact learning courses are highly adaptable and customisable to each client’s unique requirements.
We use an array of techniques, methods and activities to create and present meaningful, and successful contact sessions.
Technology has brought about improved access to education for all. Not only is eLearning more cost effective, it also provides an opportunity to work and study at the same time and at your own pace.
We have developed a wide variety of eLearning courses so that learners can develop valuable skills and drive self-improvement, no matter where they are.
We offer all this on a single platform, where the progress and scores of learners are centrally documented.
We live in a volatile, uncertain and complex world. To continue with business as usual and in order to survive our changing environment requires flexibility and innovation.
This is why we are able to facilitate the switch from contact learning to e-Learning or Virtual Instructor Led Training (VILT), depending on your needs.
VILT has many advantages in that traditional whiteboard and PowerPoint methodologies are supplemented with multimedia and other interactive tools.
VILT allows you to continue with your commitment to training and developing your employees.
Browse through our selection of accredited and non-accredited courses
Accredited CATHSSETA Courses
- Assistant Housekeeping
- Bar Attendant
- Drinks Service Assistant
- Food Service Assistant
- Kitchen Cleaner
- Receptionist
- Room Attendant
- Table Attendant
Non-accredited Courses
- Customer Experience
- Leadership
- Housekeeping
- Engaging Conversations
- Cultural Diversity
- Food and Beverage
- Industrial Relations
- Communication
- Health and Wellness at work
- Lean Management
- Health and Safety
Accredited Services SETA Courses
- Leadership
- Organisational code of conduct
- How to conduct a structured meeting
- Achieving your objectives
- Responsibilities of a team leader
- Manage expenses against a budget
- Monitoring service levels to a range of customers
- Motivate and build a team
- Time management
- Problem solving and solution finding
- Oral and signed communications
- Interpret and use information from texts
- Communication in occupational learning
- Communicative contexts
- Interpreting a variety of texts
- Writing for the business environment
- Engage in sustained oral/signed communication
- Write, present, sign for a wide range of contexts
- Apply knowledge of statistics and probability on life related problems
- Induct a member into a team
- Maintain records for a team
- The core and support functions of an organisation
- Understanding your own area of responsibility
- The relationship of junior management.
All of our accredited and non-accredited courses can be tailored and delivered the way you need it
Contact Learning
e-Learning
Virtual Instructor-led Training
Non-accredited Courses
Health and Safety
DURATION: 1 DAYS
WHO IS IT FOR?
All team members – this course focuses on the very core of ensuring a safe and healthy environment for staff and visitors.
Lean Management
DURATION: 2 DAYS
WHO IS IT FOR?
Middle to Senior managers – this course teaches you the core concepts of Lean management.
Health and Wellness at work
DURATION: 2 DAYS
WHO IS IT FOR?
All team members – a happy, engaged team member is a productive team member.
Communication
DURATION: 1 DAYS
WHO IS IT FOR?
All team members – effective Communication is a skill and learning communication fundamentals is a necessity.
Industrial Relations
DURATION: 2 DAYS
WHO IS IT FOR?
Junior and middle managers who are responsible for teams and who require the skills to manage conduct in the workplace.
Food and Beverage
DURATION: 3 DAYS PLUS ON THE JOB TRAINING (TO GET THE BEST RESULTS)
WHO IS IT FOR?
All team members who are working in a food and beverage establishment and environment who engage in serving a guest.
Diversity in the Workplace
DURATION: 2 DAYS
WHO IS IT FOR?
Gain an improved awareness of your own personal values, cultural influences and current perceptions, behaviours and communication habits in the workplace.
Enabling Conversations
DURATION: 3 DAYS
WHO IS IT FOR?
Middle and senior management
This course has been designed to equip delegates with the skills, techniques and processes to engage in quality conversations in every aspects of their work.
Housekeeping
DURATION: 2 DAYS PLUS ON THE JOB TRAINING (TO GET THE BEST RESULTS)
WHO IS IT FOR?
All room attendants, assistants, and public areas team members. Also suitable as a refresher course for the entire Housekeeping department or for new recruits.
Leadership
DURATION: 3 DAYS
WHO IS IT FOR?
The course is suitable for junior and middle management. We investigate the core of empowering leaders to take ownership and responsibility in leading their teams and managing different personalities. A sure winning formula!
Accredited CATHSSETA Courses
Table Attendant
COURSE DURATION: 21,5 DAYS
WHO IS IT FOR?
Suitable for learners who take and serve customers’ orders at the table in addition to setting up their work area/station.
Room Attendant
COURSE DURATION: 10,5 DAYS
WHO IS IT FOR?
Suitable for room attendants who service guest accommodation, either unemployed or currently employed within a hospitality establishment and employed candidates who have the interest to further their skills and knowledge of Accommodation Services.
Receptionist
COURSE DURATION 23,5 DAYS
WHO IS IT FOR?
Focused on Front of house staff in the reception of hotels, guest houses or lodges.
Kitchen Cleaner
COURSE DURATION: 6,5 DAYS
WHO IS IT FOR?
Candidates within a hospitality whether employed or seeking employment in an Accommodation Services arena and employed candidates who have the interest to further their skills and knowledge of Accommodation Services.
Food Service Assistant
COURSE DURATION: 9 DAYS
WHO IS IT FOR?
Those wanting to perform the duties of a drink service assistant in a restaurant whether employed or seeking employment, those who wish to further their career in hospitality and persons who prepare drinks and serve customers in a bar.
Drinks Service Assistant
COURSE DURATION: 7 DAYS
WHO IS IT FOR?
Suitable for persons who prepare and serve customers and employed candidates who have the interest to further their skills and knowledge of Food and Beverage Services.
Bar Attendant
COURSE DURATION: 18 DAYS
WHO IS IT FOR?
Candidates are either unemployed or currently employed within a hospitality establishment. Also suitable for persons who prepare drinks and serve customers in a bar.
Assistant Housekeeping
COURSE DURATION: 15 DAYS
WHO IS IT FOR?
Suitable for Room attendants, Housekeeping supervisors, Assistant housekeepers.
Accredited Services SETA Courses
The following is applicable to all the courses listed below:
• NQF LEVEL 4
• LEARNING ASSUMED TO BE IN PLACE – COMMUNICATION AND MATHEMATICAL LITERACY AT NQF LEVEL 2 OR 3 WHERE APPLICABLE
Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues
CLASSROOM DAYS: 3
PURPOSE OF THE COURSE
The learner will be able to use mathematics to plan and control financial instruments including insurance and assurance, unit trusts, stock exchange dealings, options, futures and bonds and more…
Represent, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts
CLASSROOM DAYS: 2
PURPOSE OF THE COURSE
The learner will grow in the use of mathematics in the management of the needs of everyday living to become a self-managing person, gain an understanding of mathematical applications and more…
The relationship of junior management
CLASSROOM DAYS: 2,5
THE PURPOSE OF THE COURSE
Specifies the knowledge and skills required to understand the relationship between junior management and other management roles in the organisation.
Understanding your own area of responsibility
CLASSROOM DAYS: 2,5
THE PURPOSE OF THE COURSE
Specifies the knowledge and skills required to evaluate the contribution of own area of responsibility to the overall strategy of the organisation.
The core and support functions of an organisation
CLASSROOM DAYS: 3
THE PURPOSE OF THE COURSE
This course provides an understanding of the core and support functions of an organisation and is intended for junior managers of organisations.
Maintain records for a team
CLASSROOM DAYS: 2
PURPOSE OF THE COURSE
The record keeping of team activities and team members.
Induct a member into a team
CLASSROOM DAYS: 2
PURPOSE OF THE COURSE
The preparation and procedures necessary to induct a team member.
Apply knowledge of statistics and probability on life related problems
CLASSROOM DAYS: 3
PURPOSE OF THE COURSE
A confident, insightful use of mathematics in the management of the needs of everyday living to become a self-managing person.
Write, present, sign for a wide range of contexts
CLASSROOM DAYS: 2,5
PURPOSE OF THE COURSE
This Course will be useful to learners who communicate confidently and fluently in writing/signing in almost any formal and informal situation.
Engage in sustained oral/signed communication
CLASSROOM DAYS: 2,5
PURPOSE OF THE COURSE
Competence at this level will enable learners to participate effectively in oral/signed communication in most situations.