EXPERT TRAINING PROVIDERS
Trusted World-Wide for our Dynamic Results
Our team of knowledgeable experts and industry specialists provide your business with the
most current and relevant expertise and solutions, to ensure quality trained staff
Tourism & Hospitality
By 2023 it is forecasted that the number of tourists in South Africa will reach 19.6 million. Would you and your team be equipped to deal with that?
We can help
We are experts in service training within the Tourism and Hospitality industry; from food and beverage handling to lean management, including and not limited to housekeeping, leadership, customer service, receptionist training, chef consultancy, and procurement.
We are ‘guest-driven’ and can assist your team to be too.
Retail
South Africans spend R31 900 per second in retail stores but the success of retail stores lies in the hands of those who run them.
We can help
The growth of a retail store hinges largely on the attitudes, and values of the management and staff.
“How you sell matters. What your process is matters. But how your customers feel when they engage with you matters most” Tiffani Bova
We can help your team to better manage your customer, product, and experience.
Corporate
Customer relations are the cornerstone for the survival of every business but the journey from your business to your consumer lies in the hands of your staff.
We can help
When staff are trained correctly, they ensure the customer experience translates into customer satisfaction.
“Nothing we do is more important than hiring people. At the end of the day, you bet on people, not strategies.” Lawrence Bossidy
We can help you to drive a customer centric culture in your business.
ServiceGurus Offers the Following Expert Services
Project Management
Our experienced team can support your hospitality and tourism projects with professional advice and management.
Operational Audits
Improve efficiencies within your business by allowing us to design and implement an audit framework for you
Human Resource Management
Ensure you get the best value for your money by outsourcing parts of your HR functions to us.
Training & Development
Tailored and delivered the way you need it
Contact Learning
We facilitate group training with creative and innovative techniques to convey the learning. Review the benefits of contact learning.
e-Learning
We are actively improving our e-Learning programmes to includes the latest manuals, videos, posters, pocket cards, learner guides, animations and toolkits.
Virtual Instructor-Led Training
Project Management
Our Team has years of operational experience in managing tourism and hospitality projects while delivering high standards.
With a well-seasoned team, we are able to offer professional advice and management skills for hospitality and tourism projects to deliver the best standards.
What we offer:
PRE-OPENING
- Licensing and Regulations
- Website and Mobile App Development
- Procurement
- Gas, Electrical and Fire Installations
- Contractor Engagement
- Staffing Solutions
- Training and Recruitment
OPENING
- Launch Event
- Social Media Management
- Onsite Project Management
- Operational Management Support
POST-OPENING
- Management Solutions
- Payroll Solutions
- HR and IR Solutions
- Asset Management
- Mystery Shopper Programmes
- External Audits
- Accounting and Payroll Management
- Learner Management Systems
Human Resource Management
The various functions within the Human Resources team is comprehensive and complex and sometimes it is prudent to outsource to ensure you get the best value for your business.
Outsourcing HR functions has the following advantages which supports your company’s bottom line
- Cost Saving Efficiency
- Employee Development
- Development of Standard Operating Procedures
- Creation of Operation Checklists and Controls
- Payroll Management
- Skills development levy
- Workplace Skills Plans
- B-BBEE Points for your B-BBEE Scorecard
- Cost-effective Training Opportunities to Meet your Training Budget
- Module-based Competency Training to Ensure Knowledge Transfer Within and Outside of your Industry
- Measurement of “Learner Competence Levels”, Before and After our Training Intervention
Trust us to provide expertise in this department with the best specialists in the industry.
Marketing and Branding
Let ServiceGurus assist you in taking your product and/or services directly to your target customers/guests.
We collaborate with creative and talented teams which allows us to create your project within the desired budget and timeline
- Marketing Strategy
- Social Media and CMS management
- Website Development
- Hosting
- Launch Events
- Design of Marketing Material
- Photography
- Corporate Branding
Operational Audits
We create and design Audit frameworks to assist you to improve efficiencies.
We do this by
- Conducting Audits
- Detailed Reporting
- Operational Action Plans
- Qualified Service and Care
- Lean Management Principles
Our high-quality training is based on our superior quality management principles and processes.
Mystery Shopper
Too often operators become unobjective and get stuck working “IN” their business as opposed to working “ON” their business. This results in becoming “store/site blind”.
We take an objective look at your business from a health, finance, cleanliness and maintenance point of view and give input as to how to streamline your business for the best return.
We offer:
- Mystery Shopper Blueprints
- Mystery Shopper Programs
- Reports and Feedback
- Action Plan
- Obtain an Unbiased Perspective on your Operations;
- Fresh Eyes to Evaluate the Operation