CLASSROOM DAYS:

2,5

PURPOSE OF THIS COURSE

The purpose of this course is to encompass the skills needed to monitor the level of service between an organisation and its customers, both internal and external. This course is intended for junior managers of organisations.

At the end of this course, the learner will be capable of:

• Identifying internal and external customers, where applicable.
• Explaining standards of customer service expected by the organisation.
• Measuring customer satisfaction on an ongoing basis.
• Recommending corrective action.

Requirement:

Competent at NQF level 3