DURATION:

2 DAYS PLUS ON THE JOB TRAINING (TO GET THE BEST RESULTS)

WHO IS IT FOR?

All room attendants, assistants, and public areas team members. Also suitable as a refresher course for the entire Housekeeping department or for new recruits

Housekeeping is often overlooked as an essential area for training, and this can lead to many service-related problems.
Having identified this problem area, we can grow and train your team in customer relations and skilled services with great results.

We empower your team to fulfil their roles. In addition, we identify their needs too.
Team members are an integral part of the operation and unfortunately are often not considered. By identifying their needs, we create an environment for open communication and enriched development.

At ServiceGurus we facilitate the process of problem-solving through coaching, and the implementation of Standard Operating Procedures, including the development of the junior and middle management levels. On-the-job training is key when designing and implementing our training programs.

This course provides the housekeeping team members with the skills to perform their roles well. We equip them with all the tools and resources that are needed from selfcare and hygiene standards to what is required to make the guests feel at home