DURATION:

2 DAYS

WHO IS IT FOR?

All team members who engage and have any communication with customers.

Our team of knowledge experts and industry specialists will provide you with the most current and relevant expertise.

We discuss how to create a successful “customer-driven” focus in your team and to develop a “customer-driven” business model which puts your business ahead of your competitors.

We encourage and facilitate conversation around “who the customer is”, “how they need to be treated” and “why we need to treat them with empathy and care”.

This encourages staff to better understand the process, and how to achieve optimal results.

This course is focused on developing customer facing staff and providing them with the skills needed to create a customer -driven culture within your establishment