The hospitality and tourism industry consists of various interconnected departments, ranging from housekeeping and barmen to management and front office staff. In order to achieve success in this industry it is of essence that your team excels in all departments. We are experts in hospitality and tourism training for service provision, with a combined 40 years of experience and an unmatched passion for excellence in service. We provide accredited CATHSSETA courses in an array of departments ranging from hospitality housekeeping training to everything about service in the food and beverage industry. Additionally, we provide non-accredited training in a host of departments, including but not limited to, hospitality housekeeping training and food and beverage manager training courses.
Our accredited and non-accredited hospitality and tourism training courses cover the following departments.
Housekeeping Courses – These courses are suited to housekeeping supervisors, assistants, and room attendants. We can upskill your housekeeping staff in several ways from the performing of their duties to the ability to provide customers with all necessary information on the services offered.
With rooms and suites being the heart of a guest’s stay and experience, it goes without saying how important it is to have upskilled housekeeping teams. ServiceGurus offers various options on training for housekeeping staff.
Food and Beverage Training – ServiceGurus also offers accredited training in the food and beverage department. We have bar attendant courses, food and drink service assistant courses, and more.
The food and beverage department contributes a great deal to the profits in the industry. Therefore, quality service in this department is of importance as these staff members. We will teach them a host of important skills needed when working with guests, including verbal communication training, health and safety training, maintaining a professional appearance and much more.
Kitchen Cleaner Training – Our accredited Kitchen Cleaner Training Course is suited to candidates in the accommodation services arena of hospitality.
Cleaning is a critical part of any business in any industry, but more so in the hospitality and tourism industry. As part of this role, employees need to understand the importance of health and safety. The health and safety training we provide is a critical aspect of your customers hospitality experience and should not be neglected. Don’t overlook the importance of training and upskilling of cleaning staff.
Receptionist Training – The quote ‘first impression is the last impression’ is very applicable to the tourism and hospitality industry. Therefore, training front office staff to be professional and well-trained is of utmost importance. ServiceGurus offers accredited front office staff training that can be tailored to suit the needs of employees that are operating in the reception of hotels, lodges and guest houses.
Well-trained front office staff play an essential role in the success of organisations in the tourism and hospitality industry.
Table Attendant Training – This course has been created for people who take and serve customers’ orders at the table. A well-trained team saves your restaurant time and money, and it also increases your profitability. Therefore, it is of essence to you ensure that every member of your team from the attendants and cleaners to the managers receive continuous training to remain outstanding in this highly competitive industry.
Lean Management Training – This is a course suited for the middle and senior managers in your team. Your management team will learn key lean management principles that will help them to organise and manage their teams and environment more efficiently and thereby increase value for customers, identify and deal with ineffective activities and continuously improve your current processes. Solid management training courses will result in great service that will in turn lead to amazing customer experiences. Lean Management Training is something hospitality leaders often forget about when developing their managers and staff members.
ServiceGurus provides service delivery training throughout several departments in the tourism and hospitality industry. The tourism and hospitality industry in South Africa is continuously growing and expanding, now is the time to upskill your team to enable them to provide service of exceptional quality even during peak times.
Whatever your need, we can conduct a needs analysis for you to find the best, accredited hospitality and tourism training courses possible to match your training needs. Speak to us today for a comprehensive quote and to see how we can help take your service quality to the next level.
