Real Change.
Measurable Impact.
We’ve partnered with brands across retail, hospitality, and corporate sectors to turn people problems into performance solutions.
We are proud to partner with respected institutions and offer expertise in various sectors, ensuring tailored solutions that resonate with your specific needs.
retail | corporate | bpo | ict | tourism | hospitality | travel
Success Stories
Scaling Service Excellence
Cape Town Tourism
- The Challenge: Ensuring a consistent guest experience across a wide network of tourism touchpoints.
- The Intervention: Delivery of practical SG Training focused on behavioural change and service confidence.
- The Result: A team of tourism professionals aligned with global service standards and business goals.
Digital Transformation
Economic Development Solutions
- The Challenge: Making critical industry training accessible and scalable for a remote workforce.
- The Intervention: Utilising the SG Digital pillar to digitise content and implement a digital learning system.
- The Result: Consistent, high-quality digital learning that ensures compliance across the organisation.
Hospitality Consulting
Valor Hospitality Africa
- The Challenge: Maintaining rigorous operational standards and SOP compliance across multiple properties.
- The Intervention: Services focused on creating robust SOPs and performing compliance audits.
- The Result: Measurable organisational improvement and strengthened brand consistency.
Trusted By Our Industry
HyProp Shopping Mall
- Key Deliverables: Write, Develop, Design and facilitate Customer Experience Training, Train the Trainer Program.
- Impact: Enhanced the shopping experience for thousands of customers by empowering team members.
Duration: 6 months
Team Size: 200+
Location: South Africa
Kruger Shalati and Kruger Station 3638
- Key Deliverables: Insights Discovery, Operational Training, Team Dynamics
Workshops, Housekeeping Training, Cathsseta Attendant Bar Attendant Training.
- Impact: Trained over 300 team members in various roles, continuously enhancing service quality and guest satisfaction.
Duration: 1 month annually since 2020
Team Size: 300+
Location: Kruger National Park
Bertha Spaces
- Key Deliverables: Accredited Leadership and Operational Training, Team Dynamics Workshops, Housekeeping Training, Table Attendant Training, and Food Service Assistant Training.
- Impact: Upgraded the skills of team members, fostering a culture of excellence and enhancing guest experiences.
Duration: 10 months
Team Size: 50+
Location: Western Cape
HyProp Shopping Mall
- Key Deliverables: Write, Develop, Design and facilitate Customer Experience Training, Train the Trainer Program.
- Impact: Enhanced the shopping experience for thousands of customers by empowering team members.
Duration: 6 months
Team Size: 200+
Location: South Africa
Kruger Shalati and Kruger Station 3638
- Key Deliverables: Insights Discovery, Operational Training, Team Dynamics Workshops, Housekeeping Training, Cathsseta Attendant Bar Attendant Training
- Impact: Trained over 300 team members in various roles, continuously enhancing service quality and guest satisfaction.
Duration: 1 month annually since 2020
Team Size: 300+
Location: Kruger National Park
Bertha Spaces
- Key Deliverables: Accredited Leadership and Operational Training, Team Dynamics Workshops, Housekeeping Training, Table Attendant Training, and Food Service Assistant Training.
- Impact: Upgraded the skills of team members, fostering a culture of excellence and enhancing guest experiences.
Duration: 10 months
Team Size: 50+
Location: Western Cape
Table Mountain Aerial Cableway
- Key Deliverables: Customer Service Training, Management & Enabling Conversations.
- Impact: Upgraded the skills of over 330 team members, fostering a culture of excellence.
Duration: 1 month project (annual)
Team Size: 300+
Location: Cape Town
Adeera Hotel Management Company
- Key Deliverables: Full scope SOPs, Checklist Development, Service Culture and Guest Journey Handbooks.
- Impact: Established a consistent, culturally aligned service framework that improved operational clarity, team confidence and the overall guest experience.
Duration: 6 months
Team Size: 15 – 20
Location: Riyadh, KSA and South Africa
Table Mountain Aerial Cableway
- Key Deliverables: Customer Service Training, Management & Enabling Conversations
- Impact: Upgraded the skills of over 330 team members, fostering a culture of excellence.
Duration: 1 month project (annual)
Team Size: 300+
Location: Cape Town
Adeera Hotel Management Company
- Key Deliverables: Full scope SOPs, Checklist Development, Service Culture and Guest Journey Handbooks.
- Impact: Established a consistent, culturally aligned service framework that improved operational clarity, team confidence and the overall guest experience.
Duration: 6 months
Team Size: 15 – 20
Location: Riyadh, KSA and South Africa
Shimansky Jewellery Store
- Key Deliverables: Customer Experience Training
- Impact: Elevated the luxury shopping experience for discerning clientele through 20 trained team members.
Duration: 1 month
Team Size: 20 Team Members
Location: Cape Town
Ubumwe Grande Hotel, Rwanda
- Key Deliverables: Customer Experience Training, Room Attendant Training, Housekeeping Training, Front Office Training, SOP Development and Leadership Training.
- Impact: Developed all SOP’s. Training of team members on the SOP’s. Empowered Managers to Lead Teams.
Duration: 3 months
Team Size: 100+
Location: Rwanda
eLRU
- Key Deliverables: Accreditation with QCTO and ETDP Seta, Digital Curriculum Development and Team Development.
- Impact: Streamlined operations and enhanced compliance through innovative training solutions.
Duration: 2 year contract
Team Size: 50+
Location: South Africa
Join the ranks of hundreds of businesses we’ve helped grow!
Ubumwe Grande Hotel, Rwanda
- Key Deliverables: Customer Experience Training, Room Attendant Training, Housekeeping Training, Front Office Training, SOP Development and Leadership Training.
- Impact: Developed all SOP’s. Training of team members on the SOP’s. Empowered Managers to Lead Teams.
Duration: 3 months
Team Size: 100+
Location: Rwanda
eLRU
- Key Deliverables: Accreditation with QCTO and ETDP Seta, Digital Curriculum Development and Team Development.
- Impact: Streamlined operations and enhanced compliance through innovative training solutions.
Duration: 2 year contract
Team Size: 50+
Location: South Africa