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Valor Hospitality Partners
Valor Hospitality Africa, formerly PMR Hospitality Partners, has procured the services of ServiceGurus for several hospitality consulting and property opening projects as our preferred service provider. I can state categorically that our decision to partner with ServiceGurus has been justified on every project.
“What does one receive when working with ServiceGurus? Firstly, consummate professionalism and a very high level of hospitality knowledge and skill, founded in extensive operational experience.”
Barry Ross, Human Resources Manager“Thank you very much for such an amazing experience! All my staff had such a great time and enjoyed this customer service training.”
Bongiwe Mosele, Customer Relations CoordinatorCanal Walk
I have to say the part that stood out for me the most was The Art of Hospitality video by Danny Meyer, I even shared it with our Marketing team! I really do need to thank you Shireen, you did an astounding job and touched on all the topics that I really needed you to focus on. My team felt that it was also a form of team building which they enjoyed the most THANK YOU ladies and the whole ServiceGurus team you guys are amazing!! I will definitely be in contact again soon as I like to train the info staff at least twice a year especially because we hire new students often.
Economic Development Solutions
ServiceGurus was recently appointed as the e-learning content developer for Economic Development Solutions (EDS). Their mandate was to align the TBCSA industry protocols for the South African Tourism and Hospitality industry and create 5 E-Learning Courses. ServiceGurus project managed the development of the training content and communicated with all stakeholders, effectively keeping all parties up to date on developments and timelines. The E-learning content was of a very high standard, engaging and interactive for the learner and assessed the learner adequately. We would recommend ServiceGurus for E-Learning Content development, digitisation and hosting at any time.
“ServiceGurus has unique expertise in training and development, and they offer a complete solution to the training needs of their clients.”
Waldo Adams““I just want to say thanks to Cape Town Tourism for giving us the opportunity of learning more about hospitality via ServiceGurus. We met different people, and we were able to share some ideas. As different as we were according to age, race and gender we have had fun because, we all shared one goal and that goal was to excel in the hospitality industry”
Jenni Vermaas, Industry ManagerCape Town Tourism
We are so proud to have partnered with ServiceGurus for our recent Member Training. The incredibly positive feedback that we have received from the delegates has been overwhelming and in the true spirit of our wonderful industry, Tourism. Being able to cover sensitive topics on cultural diversity, service levels, and personal portrayal has proved essential as the industry approaches its peak season period.
City Sightseeing
City Sightseeing in collaboration with Cape Town Travel launched the official iVenture City Pass Card. We recruited the services of Michelle and Shireen from ServiceGurus to train the 60 associated attractions and the Cape Town Travel outlets in Cape Town and the surrounds on the use of the iVenture devices and packages. Michelle and Shireen were always professional, committed and customer focused on their dealings with our team. They understood the brief well and executed the training efficiently. They communicated strongly and often went over and above the scope of work.
“We also recruited ServiceGurus to project manage the iVenture launch event at Tsogo Sun. I feel that ServiceGurus is driven by energy and passion for the Tourism and Hospitality industry, and it was a pleasure having them on our team.”
Wendy Volkel, ExecutiveInspired to elevate your business?
Let’s work together to tell your own success story—whether you’re looking to streamline operations, enhance customer experiences, or scale your business to after disruption, we’re here to guide you every step of the way.