A Glimpse Into Our Impact
Empowering teams, elevating experiences.
HyProp Shopping Mall
Key Deliverables:
Write, Develop, Design and facilitate Customer Experience Training, Train the Trainer Program.
Impact:
Enhanced the shopping experience for thousands of customers by empowering team members.
The Details
Kruger Shalati
Key Deliverables:
Accredited Bar Attendant Program
Site Launch and Refresher Training
Impact:
Trained over 300 team members in various roles, continuously enhancing service quality and guest satisfaction.
Bertha Spaces
Key Deliverables:
Accredited Leadership and Operational Training,
Team Dynamics Workshops
Housekeeping Training
Table Attendant training
Food Service Assistant Training
Impact:
Upgraded the skills of team members, fostering a culture of excellence and enhancing guest experiences.
The Details
Table Mountain Aerial Cableway
Key Deliverables:
Customer Service Training, Management & Enabling Conversations
Impact:
Upgraded the skills of over 330 team members, fostering a culture of excellence.
The Details
TBCSA
Key Deliverables:
COVID-19 Protocol Development and Digitization.
Impact:
Contributed to the safety and well-being of the tourism industry during a global crisis.
The Details
Shimansky Jewellery Store
Key Deliverables:
Customer Experience Training
Impact:
Elevated the luxury shopping experience for discerning clientele through 20 trained team members.
The Details
Ubumwe Grande Hotel, Rwanda
Key Deliverables:
Customer Experience Training
Room Attendant training
Housekeeping Training
Front Office Training
SOP development
Leadership Training
Impact:
Developed all SOP’s
Training of team members on the SOP’s Empowered managers to lead teams
Leadership Training
The Details
eLRU
Key Deliverables:
Accreditation with QCTO and ETDP Seta
Digital Curriculum Development
Team Development
Impact:
Streamlined operations and enhanced compliance through innovative training solutions.
The Details
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