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Who is ServiceGurus?

ServiceGurus is a hospitality and retail consultancy, launched in 2015 with a vision of setting and establishing international standards for hospitality in South Africa and Africa.
Our advisory services are dedicated to the hospitality industry as well as to any industry or company with a service function. Our services include project planning, project realization and business support.
We have a valuable, rare and unconventional set of operational and training methods and capabilities developed over the years to help you empower your teams and enable hospitality establishments to deliver a consistent and positive customer experience from the beginning to end.

Our aim is to become a niche consultant, partner or extension to your management team helping you achieve your company vision, goals and objectives, through customised hospitality offerings and international service excellence and standards.

We currently consult to the local and international hospitality and retail sector on a project by project basis and customise our offerings, online and offline tools and content materials according to your needs and specifications.

We take pride in creating, developing and implementing our products and building your company’s intellectual property tools and training materials in order for this to become tacit knowledge and information in your business – an essential part to being a 21st century company.

We offer business management consulting in the field of business operations, strategy development, financial management, research, innovation, enterprise development, entrepreneurialism, brand and marketing, reputation management, internal communication and change management.

ServiceGuru Magic

How can we take your Hospitality or Retail business to the next level?

BUSINESS EFFICIENCY TOOLS

PROJECT MANAGEMENT

POLICIES & PROCEDURES

OPERATIONAL AUDITS

EXECUTIVE COACHING

MANUALS & PRESENTATIONS

SOME OF THE AWESOME BRANDS THAT WE WORK WITH

THEY HAD THIS TO SAY

GENERIC TRAINING

Diverse People and Training Concepts

  • Customer Care – across all sectors of tourism, hospitality and retail
  • Front Office
  • Food and Beverage
  • Housekeeping – incorporating everything from arrival to departure and everything in between – across hotels, guest houses, Apartment blocks, AirBnB, boutique hotels and more.
  • Health and Safety, First Aid, Fire Fighting
  • Planning, Leading. Organising
  • Industrial Relations
  • Management training – across all levels of Management
  • Professional Executive and Senior Management Business Coaching

CUSTOM TRAINING

custom-training1

Our associates are knowledge experts. We call on Industry specialists to provide us with trending relevant and up to date information.

What can we do for you?

  • Manuals, Videos, Online Applications, Mobile Applications, Posters, Pocket Cards, Facilitator guides and Toolkits
  • In addition to traditional approach, we make use of illustrations, filming, and cartooning in our content development
  • Develop content for print or digital applications – provided by Hospitality Information experts
  • E-learning platforms

Human Resource Management

The various functions within the Human Resources team is sometimes too comprehensive and complex to maintain in-house. Businesses that outsource HR functions will receive the following advantages which automatically supports your company’s bottom line: Risk Management, cost saving, efficiency, employee development

  • Drawing up of all standard operating procedures
  • Drawing up of all operation checklists and controls
  • Payroll management
  • Industrial relations

Project Management

Pre-Opening

licensing & Regulations

Website & Mobile App development

Procurement

Gas, electrical and fire installations

Staffing Solutions

And more…

Opening

Launch event

Social Media Management

Onsite project management

Operational Management Support

And more…

Post-Opening

Management Solutions

Payrol solutions

HR and IR solutions

Asset Management

Mystery Shopper programs

External Audits

Accounting  and Payroll Management

Marketing & Branding

Let us assist you in taking your product and/or services directly to your target customers/guests

  • Marketing strategy
  • Social Media and CMS management
  • Website development, hosting, etc.
  • Launch events
  • Design of marketing material
  • Photography
  • Corporate Branding

Executive Coaching

We offer business coaching, business mentorship and leadership development. We work with organisations to grow and develop their people with a view to improving the profitability and sustainability of the business. We work with your people to challenge their thinking and perspectives with a view to building dynamic high performance teams. We help your teams solve problems and find solutions that enhance your business performance using our unique ServiceGuruTOP process based on Integral+ Framework.

The way to success.

Evaluate your business

It costs you 10 times more to get a good customer than it is to keep an existing one. Let us help you retain your customers and ensure that they market your business with word of mouth.

What can we do for you?

MYSTERY SHOPPER:mystery-shopper

  • Develop Blueprint for mystery shopper
  • Co-ordinate mystery shopper program
  • Provide detailed reports and feedback
  • Assist with Action plan

Obtain an outsider perspective on your operations. Too often operators get stuck working IN the business as opposed to ON the business. This results in what we are all too familiar with “store blind”.

Let us give you fresh eyes on your business in real time. Taking a look at your business from a health, finance, cleanliness and maintenance point of view; we will audit your business and give you an honest outsider opinion that has your businesses best interest at heart.

OPERATIONAL AUDITS:Tick placed in awesome checkbox on customer service satisfaction survey form

  • Drawing Up Audits
  • Conducting Audits
  • Detailed Report back
  • Operational Action Plan

CONTACT A SERVICEGURU

WHERE TO REACH US

We are based at:
3rd Floor
Park Building
Black River Park South
Fir Street
Observatory
Cape Town

But our Service Gurus work their magic globally

EMAIL US

Connect with us:
opportunity@servicegurus.co.za

WANT TO CALL US?

From Monday to Friday, 10:00 – 18:00, call us at:
+27 71 870 8086

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